This unit applies to job roles involving repair work within organisations of various sizes and across a range of customer bases.

ELEMENT

PERFORMANCE CRITERIA

1. Assist repairer with service/repair work

1.1. Technical guidance, appropriate to skill level and need, is provided to repairer when determining the repair/service needed

1.2. Repairers with appropriate advanced technical competency are used as a point of reference when required

1.3. Technical assistance is provided to repairer, when needed, to identify any difficult faults

1.4. Assistance is provided to repairer during work completion, when needed, to ensure technical requirements are met

1.5. Potential faults are recognised before they develop and precautionary steps are taken to prevent them

1.6. Problems arising from the repair procedure are addressed appropriately during the course of the repair

2. Provide technical information to repairer

2.1. Appropriate technical information is made available to repairer when needed

2.2. Current and relevant technical information is communicated to all repairers

2.3. Repairers are shown where information can be found and how to access, interpret and apply it when required

2.4. A range of information sources is accessed through an established network when required

Required skills

communication skills to:

determine and confirm work requirements and information, using questioning and active listening as required

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to achieving required outcomes

use computer applications (word processing, spreadsheet, database, specific purpose computer systems) to assist in achieving required outcomes

access and update records electronically

access web-based information services

effective interpersonal skills

organisational skills, including the ability to plan and sequence work

coaching skills

diagnosis skills

literacy skills to read and interpret technical manuals, insurance claims forms and related documents

Required knowledge

coaching principles

sources of technical information

technical and technological developments relevant to the sector of the industry in which one is employed

technical training and education options for staff

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

maintain and apply advanced technical competency in areas of expertise

to assist repairer with service/repair work

provide technical information to repairer.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation records

access to organisational policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports.

Guidance information for assessment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Technical requirements for work completion may include:

Australian Design Rules

industry standards

organisational quality standards

precaution notes

recommended repair procedures

supplier or manufacturer specifications.

Areas of advanced technical competence (mechanical) may include:

advanced braking systems, including heavy vehicle testing

advanced steering systems

air-conditioning (including climate control)

automatic transmission control

engine management systems

LPG service and repair

preparation of race cars (mechanical)

steering alignment (front, rear and 4WS).

Areas of advanced technical competency (body) may include:

air-conditioning systems (gas and degas)

advanced colour matching

advanced welding

airbags

body electronics

panel body alignment

preparation of race cars (body)

restoration.

Technical information may include:

supplier/manufacturer service bulletins and repair procedures

supplier/manufacturer specialised training programs

trade publications

workshop manuals.

Sources of information or documents may include:

Australian Design Rules

experience of others in the organisation

industry bodies/associations

in-house literature (electronic or paper-based)

insurance assessors

manufacturer information

other industry contacts (network)

spare parts representatives.

Unit sector

Insurance general

This unit contains employability skills.